Careers

Claim Handler – Full time – Permanent

Our claim handlers are the voice of our business, supporting customers when they need us most.
You’ll play a key role in delivering a responsive, empathetic service and helping people through what can often be stressful situations.

About the Role

This is a fast-paced and varied role where no two days are the same. You’ll manage your own caseload while responding to enquiries via phone and email, balancing multiple priorities throughout your day.
You’ll be part of a supportive team that works collaboratively to deliver excellent customer experiences.

As our service supports customers during unexpected events (such as fires or burst pipes), you’ll also take part in an out-of-hours emergency rota, with additional pay.

Working Hours

• 37.5 working hours per week, with an additional paid 30-minute break each day
• Rota across:
Monday-Friday 8.30am to 7pm
Saturday 10am to 4pm (typically one per month, with a full day off in lieu)

We’re looking for people who:

• Are customer-focused, empathetic and professional
• Stay calm and organised under pressure
• Can manage competing priorities and work accurately
• Communicate clearly and build strong relationships
• Are confident using IT systems

Customer service experience, combined with a genuine passion for delivering exceptional service, is essential.
We also value a positive, can–do attitude and a willingness to learn.

We offer a supportive and rewarding environment, including:

• Competitive salary £27.7k – £29.4k
• Paid daily break
• Profit share scheme
• Monthly incentives
• Healthcare Cashback Schemes*
• Training and Development Opportunities
• Employee discounts (hotelshopUK & Great Little Breaks)

*Qualifying periods apply

Our commitment to Inclusion

We believe diverse teams make us stronger. We’re committed to creating an inclusive environment where everyone feels valued, respected and supported to succeed. We actively encourage applications from people from all backgrounds and experiences, and we’re happy to make reasonable adjustments throughout the recruitment process.

Apply Now

If you’re passionate about helping people and want a career where you can make a real difference every day, we’d love to hear from you. Please send your CV and a covering letter, including the job you would like to apply for in the subject line, to the HR team: hr@rapidrelocate.com

To apply: please email your CV together with a covering letter, stating the job you would like to apply for in the subject line, to our HR Department on hr@rapidrelocate.com