Blowing our own trumpet…
We’re vigilant.
We very carefully on board new clients, while considering our existing claim instructions, to ensure our levels of customer experience and care are never compromised.
We’re resilient.
We successfully worked through Covid 19 lockdowns. Our smart systems and technology enabled us to quickly adjust to working entirely remotely.
Add to this surge events. We’re able to utilise hotelshopuk resources to quickly scale up operations to handle the inevitable increase in claim volumes. We rally together through catastrophic times to support our customers and employees.
We’re unrelenting in focus.
We’ve continually met or exceeded our 94% target for monthly average customer service score and maintain complaint levels comfortably less than our target at 2% of instructions received.
We’ve grown our fantastic team of claim handlers and trained them to deliver our mission every minute of every day.
It’s our mission to:
- DELIGHT our customers, suppliers and partners with high quality, value for money service
- Find the best solutions for our clients, offering flexibility and accountability
- Deliver a caring, efficient and fast response to our relocation customers
- DELIGHT in all relationships with clients, customers, suppliers, environment and the community
- Make alternative accommodation a simple solution that takes away the worry and concern from the customer at a time of great stress and uncertainty
As part of the hotelshopuk group we benefit from their ISO 9001:2015 and Gold Investors in People accreditation for our shared central services
