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We’re good,
but there are limits…

 

The AA type we book for you, will depend on the instruction we receive from your Loss Adjuster or Insurance Company. We advise them on solutions that fit your needs but ultimately we’re guided by your Insurer as to what constitutes reasonable and adequate alternative accommodation. The type of AA we have been instructed to source for you will be discussed during our call to you.

We act as agent

We may not be able to offer like-for-like options, but we’ll instead identify adequate temporary alternatives to your damaged home, booking the most satisfactory for you.

We book and pay for your accommodation acting as agent for you on the instruction of your Insurance Company.

This means that the contract for the accommodation (or accommodation services) is between you and the accommodation provider and that the booking is subject to the specific booking conditions of the relevant provider.

You’re responsible for the condition of the accommodation during your stay (or the accommodation services you’re provided with) just as you would be if you were staying independently, and so will be responsible for any costs arising from damage.

Should any issues arise that the accommodation provider cannot resolve, we’re here to assist you, as far as possible.

Need to stay longer

Your Loss Adjuster should know how your repairs are progressing. You may still see a disaster site but they will have updates from builders guaranteeing a completion date. This will guide their instruction to us for your length of stay in alternative accommodation.

Only your Loss Adjuster or Insurance Company can authorise the extension of one our accommodation solutions. Once we have authorisation we’ll arrange for your booking to be extended and provide you with confirmation.

Alternative accommodation is typically paid for until your home becomes habitable or safe again, subject to the limit on your policy. Do check the terms and conditions of your insurance policy carefully. It’s common for all the repair work to be completed before you’re asked to return home.

Our ‘at home’ kitchen and bathroom solutions can help you get back home sooner.

Please treat our people with the respect they deserve

We're committed to assisting all our customers during the difficult times they're going through. Please respect our team who are here to help.