We believe we bring a breath of fresh air to the world of AA (alternative accommodation)
Our Story
Established in 2014, we’re specialists in the claim management of emergency and alternative accommodation solutions.
Working closely with a former loss adjuster with over 30 years’ experience, has ensured that the structure, development and focus of the company is fine tuned to the needs of our primary market. We have an in depth understanding of the insurance market.
We work with many of the biggest household and commercial insurance companies in the UK and are leaders in what we do.
We’ve built a successful dedicated and caring team to delight our clients and customers with high quality, value for money claim handling services.
We deliver a fast, efficient and compassionate response for emergency relocation. We pride ourselves on finding the best alternative accommodation solutions for each individual need, offering flexibility and taking accountability.
Our enviable growth has been fuelled by our passion for our product backed by our delightful service, underpinned by superior technological systems for claim handling and accommodation solution booking, and robust operating processes.
In 2019 Rapid Relocate was bought by HotelshopUK Ltd, a leading travel management company and our major supplier. Our management team are united in supporting the company’s next phase of growth. Heaps of time has been invested in creating our bespoke AA claims management system, which we’re super proud of. We’re excited to be able to implement our vision and business plans to take Rapid Relocate to the next phase of growth as part of the hotelshopUK.
Our owners, hotelshopuk, are a long established provider of hotel and serviced apartment accommodation (and related travel services) to the corporate market and leisure breaks (through Great Little Breaks) so have immediate access to an extensive range of accommodation solutions at the keenest prices alongside bespoke technological solutions to complete the search and booking action.
It’s our vision to be the ‘go to’ provider of emergency and alternative accommodation solutions based on our reputation for incredible customer service.
Every minute of every day it’s our mission to:
- DELIGHT our customers, suppliers and partners with high quality, value for money service
- find the best solutions for our clients, offering flexibility and accountability
- deliver a caring, efficient and fast response to our emergency relocation customers
- DELIGHT in all relationships with clients, customers, suppliers, environment and the community
- make alternative accommodation a simple solution that takes away the worry and concern from the customer at a time of great stress and uncertainty
Grown rapidly – but still small enough to be flexible and friendly!
Our DELIGHT values:
Our enviable reputation for providing delightful service to our clients and customers, always doing the right thing and acting within the law, is one of our greatest assets.
Dedicated – To make sustainable choices & continuous improvement.
Enthusiastic – Have willingness & passion for everything we do.
Likeable – Be approachable, delightful, friendly & fun.
Inclusive – Show compassion, fairness & respect to all.
Generous – Give back & go the extra mile.
Honourable – Work with integrity, honesty & accountability.
Teamwork – Collaborate & communicate with others considerately.
Enthusiastic – Have willingness & passion for everything we do.
Likeable – Be approachable, delightful, friendly & fun.
Inclusive – Show compassion, fairness & respect to all.
Generous – Give back & go the extra mile.
Honourable – Work with integrity, honesty & accountability.
Teamwork – Collaborate & communicate with others considerately.
