Skip to main content

Customer Feedback

 

Every minute of every day it’s our mission to DELIGHT our customers with excellent service. We love it when our customers tell us we’ve got it right!

Thank you so much for sorting out this accommodation. The apartments are so lovely and it is working out so well.

Husband and Wife - EoW - EdinburghServiced Apartment

A great big Thank You! The move couldn’t have gone any better on Friday. The furniture chaps turned up just after 9 .00 am and couldn’t have been more helpful and efficient if they tried. The furniture is actually much better than we thought it would be and are all delighted with it. My parents are loving being settled and comfortable and it’s helped them more than you could imagine. So for all the mails and calls and organising you’ve done to get this for them …. Thank you from all of us 🙂

Husband and Wife - Fire - CornwallLong term let and removals

Called customer to check if they'd like to proceed with rental property. Advised we would call the Estate Agent this afternoon to get the holding fee paid and start the ball rolling for a move in date. I can't thank you enough. I've been so overwhelmed. I'm very happy this has gone smoothly after a few negative weeks.

Husband and Wife - Fire - West Riding of YorkshireHotel and Long Term Let

Called customer to advise we've received authorisation to extend their stay for a further week and to advise their Loss Adjuster will give them a call in the morning. It's a weight lifted off my shoulders and thank you for sorting that out so quickly.

Husband and Wife - Fire - PortsmouthHotel

Thank you. Can I ask do you work from office or home? I'd like to send you a card to say - Thank you for all your help. Xx

Husband and Wife - Fire - LancashireHotel, Apartment, Long Term Let and Furniture hire

Bless you and thank you for all your work

Grandparents, Son and Grandson - EoW - SurreyLong term let

Email from customer in response to us advising we extended their booking.
"Thank you so much, that is a great relief and reduces the pressure on both of us considerably."

Husband, Wife and live in Carer - Fire - WarwickshireHotel

Thank you so much for your help in finding accommodation so quickly

Grandparents, Grandchildren stay regularly - Fire - FifeCottage

The whole team have been fantastic. This is the best customer service I've ever had!

Husband, Wife and 2 dogs - EoW - YorkshireHotel, Cottage, Apartment, Kitchen and Bathroom Pods

Thank you so much - you have all been so helpful.

Husband and Wife - EoW - Greater ManchesterApartment, Long Term Let

Everyone has been so amazing! I'm really happy with the way I've been treated.

Mother, 2 children and pets (small furries) - Fire - KentHotel

You have been the one person to actually bother with us and call us back, you have brought a tear to my eye with how kind you have been

One Adult - EoW - SurreyHotel

I cannot thank you enough for your professionalism & kindness in sorting this out so quickly for me - thank you

One Adult and two dogs - EoW - CheshireHotel

No one else is willing to listen. You’ve been so kind and reassuring

Couple, Sister and baby - EoW - MerseysideApartment