October, 2023
Navigating the Emotional Landscape: Rapid Relocate’s Commitment to Trauma-Free Home Displacement
Home is more than just a physical space; it’s a sanctuary of emotions, memories, and comfort. Unfortunately, life’s uncertainties sometimes force us to uproot, leaving behind not just a place, but a piece of our identity.
At Rapid Relocate, we recognise the profound emotional impact of home displacement and have committed ourselves to providing a rapid and trauma-free relocation experience. In this blog, we delve into the emotional toll of losing one’s home, exploring coping strategies and shedding light on the support systems we have in place.
Understanding our customers:
We acknowledge that being displaced is a challenging experience, rife with stress and uncertainty. Thus, our approach is centred around understanding our customers on a personal level. We strive to offer clear and easy-to-understand documentation, a variety of communication channels, and the appointment of an Authorised Representative when needed. Our customers should feel seen and treated as individuals, knowing that a flexible and tailored response awaits them.
Commitment to support:
Recognising the gravity of the emotional toll, we have outlined specific situations where we escalate our support and alert our clients. This includes instances of potential harm to oneself, bereavement, concerns raised by accommodation providers, domestic violence, safeguarding minors, and immediate risks to health or safety. We aim not only to relocate but also to be a reliable support system during times of crisis.
Employee Training:
Our dedication to supporting our clients extends to our staff. All employees undergo vulnerable customer training within the first four weeks of their employment. Regular refresher sessions and reactive training, triggered by events like complaints or end-of-day analyses, ensure that our team is well-equipped with the latest knowledge and best practices. This commitment ensures that every team member has the skills to provide compassionate and practical assistance.
Collaboration with the Samaritans:
Understanding that vulnerability takes various forms, our staff has received specialised training from the Samaritans on “Conversations with Vulnerable People.” This comprehensive training equips our team to identify factors contributing to vulnerability, assess emotional health using the Emotional Health Scale to recognise signs of vulnerability in others, and engage in active listening. This has educated our team to be able to end conversations sensitively and effectively and also adept at directing individuals to additional sources of support when needed.
Home displacement is undeniably an emotionally charged experience. At Rapid Relocate, we not only acknowledge this but also prioritise the emotional well-being of our customers. Our commitment to rapid and trauma-free relocation goes hand in hand with a dedication to providing unwavering support during challenging times. By understanding the emotional toll and implementing robust training programs, we aim to not only relocate homes but also to navigate the intricate emotional landscapes with empathy and care.
