We consider our people to be our most important asset

Our company values underpin our working philosophy and guide our behaviours. We strive to ensure a fun and friendly working environment where our teams can flourish and prosper.

We recognise and support our employees with a number of ongoing initiatives including:

Rewarding dedication with celebration of work anniversaries
Recognising the exceptional actions of team members via “Wows” and DELIGHT Rewards for Employee of the Month and Employee of the Year, as well as Incentives and Spot Rewards
Perks and Quirks offering a range of benefits
Company wide bonus scheme
Running events across the year – both large (like a Christmas Silent disco) and small like a Friday brain teaser quiz
Ensuring all employees are kept up to date with business developments via a weekly update and regular informal feedback sessions with the Group Managing Director
Personalised training and development plans following annual appraisals to understand what each employee wants and needs.

We have an on-going commitment to improving working and ethical standards in partnership with our teams. We provide regular opportunities for them to voice opinions on conditions in the workplace.

We conduct our business in accordance with the policies and procedures which are detailed in our Group Employee Handbook and in our ISO 9001:2015 documentation.

Our policies re-inforce and reflect the way our company operates. We look after employee wellbeing with a wealth of free medical services from health to dental from opticians to chiropractors. We also provide employees with flexible working arrangements (both in time and location) and provide additional arrangements for carers, adoption, TA training and similar activities.

Meet Us

We’re a family.

We build strong relationships, enjoy camaraderie, are honest and practice gratitude.

Our Owners and Leadership Team:

Diana Evans Group Managing Director

Diana joined Hotelshop UK as a customer services agent whilst studying for a Business Management degree in June of 2000 when the company was only 6 months old. After graduating from University she became Hotelshop UKs first Marketing Manager. Over the years Diana has worked in pretty much all departments and business units – rising through the managerial levels over the years. In 2017 she completed her level 7 PG dip in Strategic Marketing Management through distance learning and in 2018 she took over as Managing Director when Viv, the original founder decided to take a step back from the day to day running off the company. Diana now oversees HotelshopUK as Group Managing Director and co-owns the business alongside her fellow Directors Rob and Craig. Diana has lived in Droitwich since a child and now resides locally with her two young daughters.

Rob Veale Group Operations Director

Rob began his time in the company on the contact centre floor, in 2008, and has risen up through the ranks to the present day where he is our Group Operations Director and Co-Owner. He managed a team to implement our Quality Management system and maintain our ISO 9001:2015 accreditation and also heads up our internal CARE Team which focuses on Staff Well-being and Mental Health in the workplace. Rob is also a recognised Travel figure having been elected in 2013 as one of the TTG under 30 travel leaders and also a Young Travel Manager of the Year Finalist in 2015. Having two young daughters his hands are quite full outside of work but he tries to fit in the odd game of Tennis where possible.

Craig Newcombe Group Finance Director

Craig joined Hotelshop UK in October 2016 as Finance Director and is a Chartered and Certified Accountant, having qualified in 2007, more recently as the company has grown Craig has undertaken the role of Group Finance Director and oversees the Finance, HR and IT functions of Hotelshop. Previously Craig worked for a support services company, predominantly in the leisure industry in a variety of roles, more latterly as Finance Director of a Golf Management Company and also as Finance Director of a Horticultural Company, he has also undertaken project management roles for various system installations. Craig Resides in Worcestershire with his wife and three young children and lists his interests as football and Star Wars!

Caroline Findlay Managing Director

Caroline joined in April 2022, and brings a breadth of experience in sales, marketing, account management, quality and operational roles in the pharmaceutical industry. Her last position leading Customer Experience strategy and implementation bought her focus to the common denominator between all industry sectors – customers’ wants and needs!

Caroline grew up in Worcester living alongside the River Severn and remembers the excitement of missing school when flood waters were in the house. More recently having had two occasions of water escape in her own home, she empathises with our customers. By standing in our customers’ shoes she is passionate to create a seamless and low effort customer journey.

When Caroline’s not at work, she’s on the move — literally! Her evenings and weekends are a whirlwind of cheering on her daughter at her various sporting commitments, wrangling their mischievous pets (Rosie-Posie the dog and Sid the cat), catching up with friends and family, and squeezing in spontaneous campervan getaways whenever she can.

Our Management Team:

Sam Shannon Business Manager

Sam joined in September 2023, bringing an abundance of operational and client-facing experience from the financial services sector, where she spent most of her career offshore in Jersey in the Channel Islands. Since returning to the UK in 2017, Sam has gained experience within the insolvency industry, providing risk management solutions both as an agent and within the insurance industry, providing bespoke insurance solutions. Sam is passionate about people and continuous improvement.

Sam grew up in Worcestershire and has returned home after working away in Jersey for almost 25 years. Another animal lover, Sam, lives in the countryside with her husband, two rescue cats and chickens. She loves gym sessions, visiting new places and socialising with friends and family.

Claire Elnor Group HR and Quality Manager

Claire has been with the company since 2013, although had worked for HotelshopUK a couple of years previously, leaving to have children. She returned as Customer Service Manager and was part of the Quality Management implementation team, resulting in her appointment as Quality Manager. In 2017 an opportunity arose within the HR department, and with the company’s support she took on the role whilst studying for her CIPD Level Three and subsequently Level Five. She now oversees the HR responsibilities for the whole company. Her family has been by completed by the addition of two black Labradors meaning she likes to get out and about on long country walks.

Matt Jancey Group Systems and Security Manager

Matt started with hotelshopuk in 2008, first working in Customer Services before developing his skills and expertise in IT. Matt’s role oversees the day-to-day management of our business systems, client reporting and data security, whilst also leading our business continuity function. Matt enjoys photography, researching family history and exploring the great outdoors!

Jade Allen Operations Manager

Jade joined Rapid Relocate in August 2019 as a Claims Handler. She had managerial experience from her previous roles and was quickly promoted into a Supervisory role and then to Team Manager responsible for the Team Leaders. From February 2025. Jade has been promoted to Operations Manager as her operational knowledge and leadership skills have equipped her to lead the operations team and inspire them to achieve our company vision.

Jade enjoys travelling and exploring new places. She loves her early morning gym sessions, walks and socialising with friends and family.

Paige Daniels Quality and Compliance Manager

Paige started as Claims Handler in 2016 and progressed to Supervisor within 3 years. A few years later Paige progressed again to her current role as Quality and Compliance Manager. She commends the support and training she’s had contributing to her personal development. She also enjoys the social aspects too, having enjoyed a number of company parties! In her spare time she enjoys live music events, watching crime documentaries and days out with her son.

“At Rapid Relocate, you don’t only feel a valued employee, but you also feel like you belong to a great family!”

Sally Chinn Relationship Manager

Sally joined Rapid Relocate in September 2025, bringing a strong background in both business operations and sales. With a real passion for building strong relationships, she thrives on seeing the positive impact they can have across a business.

Outside of work, life is a lively mix of family and pets. Between netball, swimming, and long dog walks, Sally fits in gym sessions (or at least thinks about them!). She values time with family and friends, never turning down a get-together, and loves to travel and seek out adventure — especially when there’s a touch of Disney magic involved!

Sonia Windsor Accounts Receivable Manager

Sonia joined us after moving back to the UK from Canada in 2017. She’s been delighted to grow with the company as part of the finance team. Sonia loves building relationships with clients to support and provide accurate financial information.

Outside work, Sonia loves walking her two dogs and spending time with her family. With four children, she spends much time on the side of a football/rugby or cricket pitch!

Our team is expanding to satisfy the increasing number of claim instructions and bookings we manage.

Here’s a sample of our fantastic team:

Dale Hipkins Technical Claims Manager

Dale joined hotelshopuk in February 2017. An early interest and curiosity to get involved with Rapid Relocate was satisfied by an opportunity to help out on Rental property searches, which led on to his successful application to be a Claim Handler in August 2018. Dale brings a winning combination – a calm manner and desire to be challenged. His expertise has been recognised by a succession of promotions to Senior Claims Handler, Supervisor, Team Manager and now his current role as Technical Claims Manager as the team continues to grow. Dale enjoys the fast pace of new instructions particularly on the commercial residential side. His desire for challenge exists out of work too; Dale is proud to have completed a tandem Skydive in Wales. Bungee jump next?

Emma Webb Customer Success Manager

Emma joined in September 2015 as a Claims Handler. Since then, she has seen the company grow and has been there to support customers with their alternative accommodation journeys. She has developed and grown with the company and is now our Customer Success Manager, where she is responsible for driving customer experience activities and coaching the team to deliver incredible customer service. Emma enjoys coaching others and passing on her call handling and customer service skills. Away from work, Emma spends her time with her husband and 2 young daughters having family fun and days out.

Chloe Lawrence Team Leader

Chloe joined Rapid Relocate in October 2023 and was proud to step into a Team Leader role just 18 months later. With previous leadership experience she thrives when collaborating with her team and is passionate about guiding individuals towards their own goals and achievements. Chloe takes great satisfaction from supporting families through challenging transitions. She takes pride in ensuring their relocation journeys are as smooth and stress-free as possible, making sure they feel heard, cared for, and supported every step of the way. Outside of work, you’ll often find her on the sidelines cheering on her two football-loving sons, or enjoying long walks with their lively cocker spaniel, Mollie.